Community Manager

OnePlan is the world’s best event site planning platform. Used by 5,000+ events in over 100 countries - including by teams from the English Premier League and NBA, plus music festivals and more - OnePlan is revolutionising how events and venues are planned.

We’re a SaaS start-up on an incredible journey - with a raft of award wins including Best Event Management Platform and Best Festival Technology at the 2021 Event Tech Awards - and we’re now seeking a Community Manager to grow a thriving, engaged community of global event planners.  

About the role

We’re looking for someone with a passion for events, who will be an active voice within the industry, running our bespoke community of event organisers. This will include developing a plan to engage the community including publishing content and responding to the community’s questions and views promptly and on a daily basis. As the ‘front face’ of our OnePlan community, this person will be super knowledgeable about our products and be a great collaborator, working with our Customer Success, Product and Marketing teams for a two-way information flow. 

What you’ll do

• Interact and respond with our community members’ questions and views on an on-going basis, recording and sharing these details with the wider team at OnePlan
• Plan, publish and manage content for the community to engage them about event planning best practices and how OnePlan can benefit them 
• Publish content and manage OnePlan’s organic social channels including LinkedIn, Twitter, Instagram and Facebook, pro-actively driving engagements and being an active player in the industry 
• Ideate content opportunities with the Marketing team that can be produced for the community
• Define our community strategy and quarterly plans including a distinctive approach for managing our influencers and ‘super-users’ to generate earned impact with our wider community
• Analyse insights about the community, and produce regular reports to continually refine our strategy and tactics for community engagement
• Become an expert at using OnePlan so you can talk confidently about the product features and benefits

Your skills and experience

• This role suits someone who has experience of, and a passion for, the events industry. You’ll be familiar with some of the key challenges facing event planners and how to overcome them
• Knowledge of, and potential experience with, the new wave of community platforms 
• Confident communicator who is pro-active and enjoys helping to solve others’ problems and answering their questions. You’re personable, with high EQ, and love interacting with your peers. 
• Good eye for detail, with the ability to accurately understand and answer detailed questions about specific issues related to event management. You have a clear, concise writing style and up-to-date knowledge of social media best practices 
• Pro-active and ready to take on any challenge in partnership with the team 
• Experience with tools to empower this role such as community platforms, Hootsuite and Salesforce.